ITpreneurs, Workshop at itSMF Fusion 2009
This workshop is a 4-hour training course designed for professionals who operate in the field of IT Performance Management.
IT Performance Management is in its infancy, and not very many organizations are able to excel at this beyond using Excel. This session allows professionals to create a KPI-based scorecard using KPIs that actually make sense to the business in only 4 hours.
- What are good KPIs?
- When do you need a KPI?
- How to distinguish between poor and quality KPIs?
- What KPIs make sense to your business?
This session takes you through this process and results in KPIs that actually make sense to your organization.
Read more about this event at:
http://www.itsmfusion.com