ITIL/ITSM

COBIT

ISO/IEC 20000

METRICUS

Value from ITpreneurs

ITIL/ITSM

	ITIL/ITSM v2 Courseware

	ITIL v2 Awareness - Self paced E-Learning

	ITIL v2 Extended Awareness - Self paced E-Learning

	ITIL v2 for Help Desk Agents - Self paced E-Learning

	ITIL v2 Foundation Course - Self paced E-Learning

	ITIL v2 Foundation Course with ITIL ALIVE-Classroom

	ITIL v2 Practioner Courses -Clustered Modules - Classroom

	ITIL v2 Service Managers Course - Classroom


	ITIL/ITSM v3 Courseware

	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL/ITSM v2 Courseware

ITIL v2 Foundation Course

Certification :: EXIN
Duration :: 16 Hours
Course Delivery :: Self Paced E-Learning

Language	Course ID
English	ITL9214E
German	ITLG9214E
Japanese	ITLJ9214E
Chinese	ITLC9214E
Spanish	ITLS9214E
Brazilian Portuguese	ITLP9214E

ITIL Foundation Course Introduction -

ITpreneurs' ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16 hour long modularized self-paced e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT services driven organization.

ITIL Foundation Training Course Description -

The ITIL Foundation Course combines the advantages of anywhere-anytime convenience and can be accessed from your office or home. The course also provides flexible course tracks that let you learn at your own pace and an integrated case study to enable thorough understanding and retention. The course is developed in compliance with all the prerequisite training and exam specifications laid down by EXIN and leads you to ITIL Foundation Certification.

Audience -

IT Support Staff, IT Consultants, Key Business Users, IT Developers.

Learning Objectives -

At the end of this course, you will be able to:

Identify the various ITIL processes that can be implemented in an organization.
Identify the benefits of implementing each ITIL process in an organization.
Identify the basic concepts related to each ITIL process.
Identify the activities and roles involved in each process.
Identify the relationship of each ITIL process with other processes.
Identify the factors that affect the effectiveness of each ITIL process.

ITIL Foundation Course Organization Logistics -

Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection.

ITIL Foundation Course/Student Material -

ITIL Foundation Student Material Package.

Reference Material -

Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582).

ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.