This course leads to ITIL Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting.

This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues – both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the participant’s essential managerial skills.

The course is divided into 2x5 days with ideally 2-3 weeks between the first and the second session. After the second session participants come together once more for 2 days to prepare for the exam using the examination case study. This course leads to Service Managers Certification from EXIN.

• ITIL Foundation Certificate
• Good spoken and written language skills
• At least 2 years professional experience as a manager or consultant in the field of IT management

At the end of this course, you will be able to:

• Record, Guard and Improve the selected ITIL Process(es)
• Analyze IT Service Management processes within an organization.
• Design the organizational structure for implementing processes.
• Describe the IT Service Management processes.
• Assess and audit IT Service Management processes.
• Implement change processes Perform proper written (reports, memos, project plans) and verbal communication.
• Identify important Management skills required to be a good service manage