ITpreneurs’ learning products on ISO/IEC 20000 not only provide an overview of the clear- cut ITSM standards that all the service providers aspire to achieve but also take an intensive review and assessment approach that enables continuous improvement for the organizations. The courses provide the learner with the essentials of the ISO/IEC 20000 assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. ITpreneurs develops the courses in a customizable and integrated case study approach to enable a knowledge driven learning process.