Rotterdam, January 15, 2008 - ITpreneurs proudly presents its first own publication, The Essential ISO/IEC 20000 Executives’ Guide by authors Alan Nance, Denise Underwood, K.S. Franklin et al. This book is targeted at executives, consultants, auditors and others who are considering undergoing ISO/IEC 20000 certification. The book offers practical advice from three of ITpreneurs’ partners who have undergone ISO/IEC 20000 certification and shared their insights with the authors: ACS, Hitachi, and Wipro.

Introducing: The Essential ISO/IEC 20000 Executive Guide
An organization working to the ISO/IEC 20000 standard is better equipped to deal with compliance requirements, is more efficient, manages risk more competently, has higher customer satisfaction, can make better use of opportunities to outsource, and is therefore under control. So, why isn’t everybody doing it?

This book examines the paths taken by three thought leaders and early adopters of the ISO/IEC 20000 standard in three different countries: ACS in the USA, Hitachi in Japan, and Wipro in India. Each was among the first companies in the world to successfully undergo certification. Each took a uniquely different approach. And each gave us exclusive access to their documents, plans, metrics, and insights. By analyzing their experiences, our expert team managed to distil critical success factors, identify obstacles and how to overcome them, and compiled a great number of practical tips for those embarking on the road to certification.

It is an easy to read guide for executives that shows how and why ISO/IEC 20000 is the foundation for good IT governance and control. It is designed to be a relevant guide for decision makers and auditors not as an implementation guide for the standard itself.

“This book is not a replacement for training or consulting. In fact, it does add significant value to them, and I hope it will enthuse you and your team, offer you relevant perspectives on your challenges, and help you decide whether adopting ISO/IEC 20000 will be a wise choice because this will be the dominant standard for IT operational excellence for many years to come. For those bold enough to tread the untrodden path, ITpreneurs is delighted to suggest this book be your guide.” (Alan Nance, co-author).

Click here for a preview of the book.

The Essential ISO/IEC Executive Guide is available for $50 + shipping from ITpreneurs. For more info or to order, please contact marketing@itpreneurs.com.